Terms and Conditions
By purchasing any items from this website or by ordering a commissioned portrait, you the buyer agree to all the terms detailed below. No permission is given by Hannah Thurston in respect of the reproduction of any images or other material on this website or commissioned work. Should you wish to use an image, please contact the artist. All Rights Reserved.
Thurston Artwork offers a full refund on all bought goods you may be dissatisfied with, excluding commissioned portraits once approved. Unsuitable or defective items may be returned for refund or exchange providing they are received within 14 days of the original delivery date in a brand new, unused condition and in the original undamaged packaging. This must be accompanied with a note stating your name, address, email, contact telephone number, order number, and full reason for the return. Please also state whether you require a refund or replacement. The final decision regarding the refund is at Thurston Artwork’s discretion. Any issues at all, please don’t hesitate to contact Thurston Artwork directly.
All refunds are made to the credit/debit card used to make the original purchase. Refunds will be received within 30 days of the agreement to refund. If you have requested a replacement with a lower value than the returned goods, a refund for the difference will be credited back to the card used to pay for the original order. You will be notified as soon as the refund has been processed.
If you have requested replacements of a higher value, the difference due will be charged to the card used to pay for the original order.
When payment is cleared, and the refund has been processed, you will be notified via email regarding the expected time scale for your account to be refunded. If the goods are not found to be defective, you will need to pay for the cost of returning the goods. Proof of posting will be required should an item be lost in transit. Neither refunds nor replacements can be made until such proof is provided. It is strongly recommended you get a Proof of Postage receipt from the Post Office or a receipt from your courier when you return an item.
Regarding all images on website
Although every effort is made to ensure that images displayed on Thurston Artwork’s website are as accurate as possible to the physical painting/print, Thurston Artwork cannot guarantee an exact colour match to the product displayed on your screen, due to individual screen and colour differences.
Hannah Thurston retains copyright on all artwork produced and reserves the right to photographed drawings for Hannah Thurston’s own promotional material, for example as part of the website or on social media.
Regarding all images on website
If you are dissatisfied with the finished portrait, you are not required to make any further payment and the portrait will remain property to Thurston Artwork. Due to the nature of custom commissions, once the finished portrait has been approved by the client and shipped, no refunds will be made.
The client is able to make suggestions to a portrait from photographs, which will be carried out at no extra charge, however, if these alterations deviate from the original commission an additional charge may be made to the client. No amendments will be made once the portrait has been approved.
Delivery and Postage
All portraits will be carefully packaged with a dated, and signed Certificate of Authenticity. All orders will be shipped with standard 1st class postage and will arrive within 1-3 working days (please make exceptions around Christmas time). All international orders will be shipped with ‘International Tracked and Signed For’ postage.
If the item is a gift, it can be shipped directly to the recipient. Please indicate the address at the time of the order. Most items are shipped within 3-5 business days from portrait completion.
Delivery and Postage
An estimated date of portrait completion will be given at the time of booking. Whilst every effort will be made to meet this, it should not be regarded as an absolute guarantee. Once your portrait is started, it will be completed within roughly 3 -14 days. If you wish to have your custom portrait completed in time for a specific date, this should be discussed before the painting process has begun. Please be mindful that from September to December is my busiest time of year. If you would like a commission in time for Christmas, please order it as soon as possible, 4-6 months in advance. Please also consider Christmas post timings.
Vat, Import Tax & Duties
If a delivery incurs any import tax, VAT, or duties the customer or client is solely responsible for these payments. Thurston Artwork cannot be held responsible for any additional charges which may occur.
Exchange Rates
Any currency converter used is for estimation and information only. Exchange rates will be calculated as per the current exchange rates during the time of payment. Thurston Artwork cannot be held responsible for currency rate changes.
Portrait Prices
Portrait prices are as per the current published ‘Sizes & Prices’ list on my website. If prices have increased since the client commissioned a portrait and paid the deposit, the prices will stay as previous, for said client.
Cancellations
For a client to secure a place for a commissioned portrait, they must pay a non-refundable £50 deposit via bank transfer. If the client chooses to cancel the commissioned portrait before Thurston Artwork has started it, then the £50 deposit will be retained by Thurston Artwork. If the client wishes to cancel once the portrait has been started, there will be no refunds and the £50 deposit will be retained by Thurston Artwork.
Payment
Portrait commissions will be accepted with a £50 non-refundable deposit, to secure a place on the waiting list. The remaining payment can be made via bank transfer once the portrait is completed and approved by the client. The client will need to pay the outstanding balance in full before the portrait is dispatched. Prints or original non-commissioned artwork, must be paid for in full at the time of ordering. Please be aware that Thurston Artwork works on a first come first serve basis so please contact Thurston Artwork to make sure your portrait can be completed and delivered in the time you need.